Return & Refund Policy
Revsol Pakistan is committed to fair, transparent, and professional business practices. Our return and refund policy is designed to protect your investment while ensuring accountability across every transaction.
Transparency &
Fairness in Every Transaction
At Revsol Pakistan, we supply industrial-grade engineering equipment, HVAC systems, fire fighting solutions, pumps, valves, and piping products to Pakistan's most demanding B2B clients — including contractors, engineers, procurement managers, and industrial buyers.
We understand that in industrial procurement, every purchase decision carries significant technical and financial responsibility. Our Return & Refund Policy reflects our commitment to transparent business practices, product quality assurance, and customer satisfaction — while maintaining the professional standards expected in B2B industrial supply.
We encourage all clients to carefully review product specifications, technical data sheets, and order confirmations before finalising purchases. Our technical team is always available to assist with pre-purchase verification.
- Return requests must be submitted within 7 days of confirmed delivery
- Products must be unused, uninstalled, and in original factory condition
- Original packaging, invoice, and delivery receipt must be included
- All returns subject to physical inspection and approval by our QA team
- Approved refunds processed within 7–14 business days
- Custom and special-order items are non-returnable
- Damaged or incorrect deliveries must be reported within 48 hours
What Can & Cannot
Be Returned
A clear reference guide for industrial buyers, contractors, and procurement teams on return eligibility across our product range.
| Product / Condition | Returnable | Time Limit | Conditions |
|---|---|---|---|
| Standard Industrial Pumps | Yes | 7 Days | Unused, original packaging, with invoice |
| HVAC Equipment (Standard Models) | Conditional | 7 Days | Unused, uninstalled, fully intact |
| Fire Fighting Systems | Conditional | 7 Days | Unused, seals intact, not pressure-tested on-site |
| Standard Valves & Fittings | Yes | 7 Days | Unused, original packaging |
| Customised / Special Order Items | No | N/A | Non-returnable under all circumstances |
| Installed or Used Equipment | No | N/A | Once installed or operated, returns are void |
| Damaged by Client Mishandling | No | N/A | Physical damage due to improper handling is excluded |
| Electrical / Sensitive Components | No | N/A | Non-returnable once packaging seal is broken |
| Incorrect Item Delivered by Revsol | Yes | 48 Hours | Must be reported within 48 hours with photographic proof |
| Damaged in Transit (Revsol Arranged) | Yes | 48 Hours | Report with unboxing evidence; replacement arranged |
Return Eligibility
Conditions
To qualify for a return, all of the following conditions must be met at the time of return request submission.
Time Frame
All return requests must be formally submitted to Revsol within 7 calendar days from the confirmed date of product delivery. Requests submitted after this period will not be accepted under any circumstances. We recommend clients inspect deliveries on the day of receipt.
The 7-day return window begins from the date shown on the signed delivery receipt — not from the order date or dispatch date.
Product Condition Requirements
Returned products must meet all of the following physical conditions without exception:
- Product must be completely unused and uninstalled
- All original factory seals must be fully intact
- Original manufacturer packaging, foam, and protective wrapping must be undamaged
- All accessories, manuals, certificates, and components included at delivery must be returned
- No physical damage, scratches, dents, or modifications of any kind
- Product must be in resaleable factory condition
Documentation Required
The following documents are mandatory for processing any return request:
- Original Revsol sales invoice or purchase order number
- Original delivery receipt signed by authorised representative
- Written return request submitted via email to info@revsol.com.pk
- Photographic evidence of product condition (minimum 4 clear photos)
- Company name, contact person name, and contact number
Inspection & Approval Process
Upon receipt of a return request and submission of required documentation, our Quality Assurance team will:
- Review submitted documentation and photographs within 2 business days
- Schedule physical inspection of the product at Revsol's facility or client site if required
- Issue a Return Merchandise Authorisation (RMA) number upon preliminary approval
- Conduct final physical inspection upon product receipt at our warehouse
- Communicate approval or rejection within 3 business days of product receipt
Items Not Eligible
for Return
The following categories of products and conditions are strictly excluded from Revsol's return policy. Please review carefully before submitting a request.
Customised Products
Any product that has been manufactured, modified, fabricated, or configured specifically to the client's technical specifications is strictly non-returnable. This includes custom pump configurations, bespoke HVAC setups, and engineered-to-order piping assemblies.
Special Order Items
Products that are not part of Revsol's standard stock and have been procured, imported, or ordered specifically for a client's project requirements are non-returnable. Clients will be informed at the time of quotation if an item qualifies as a special order.
Installed or Used Equipment
Any product that has been installed, commissioned, electrically connected, pressure-tested on-site, or operationally run in any capacity is immediately ineligible for return. Installation constitutes acceptance of the product as delivered and functional.
Mishandled or Damaged Products
Products showing physical damage, corrosion, impact marks, improper storage damage, or any deterioration attributable to the client's handling, storage, or transportation after delivery are not eligible for return or refund under any circumstances.
Electrical & Sensitive Components
Electrical control panels, variable frequency drives (VFDs), motor starters, sensors, electronic actuators, and similar sensitive industrial components are non-returnable once the original manufacturer's packaging seal has been broken, due to the high risk of electrostatic damage during handling.
Expired Return Window
Any return request submitted after the 7-day window from confirmed delivery, or after 48 hours in the case of damaged or incorrect deliveries, will be automatically declined. Revsol strictly adheres to these timelines to maintain fair and consistent B2B trading standards for all clients.
How the Refund
Process Works
Once a return is approved, refunds are processed in a structured, verifiable manner with full communication at each step.
Submit Return Request
Email info@revsol.com.pk with your invoice number, reason for return, product photographs, and contact details. This formally initiates the process.
Documentation Review
Our team reviews your submission within 2 business days and issues an RMA (Return Merchandise Authorisation) number if documentation is satisfactory.
Product Return & Inspection
You return the product to Revsol's designated warehouse using the RMA number. Our QA team conducts a thorough physical inspection within 3 business days of receipt.
Refund Approval & Notification
You receive a formal written notification of refund approval or rejection with clear reasoning. Partial refunds may apply in applicable cases.
Refund Payment Processing
Approved refunds are processed within 7–14 business days via the original payment method — bank transfer, cheque, or account credit as agreed.
Refund Timelines
- Documentation review: 1–2 business days
- Physical inspection after product receipt: 2–3 business days
- Refund decision communicated: within 3 business days of inspection
- Refund payment processed: 7–14 business days after approval
- Bank transfer processing time: subject to banking timelines
Partial Refund Situations
In certain cases, Revsol may offer a partial refund rather than a full refund. Partial refund conditions include:
- Products returned with minor cosmetic packaging damage not attributable to transit
- Products missing non-essential accessories but otherwise intact
- Returns approved after the standard window in exceptional circumstances
- Products where restocking, handling, or re-inspection costs apply
Revsol reserves the right to deduct applicable restocking fees (up to 15%) from refund amounts for non-defective returned items that require reprocessing.
Received a Damaged or
Incorrect Delivery?
If you receive a damaged or incorrect product, Revsol takes full responsibility when the issue is attributable to our dispatch or logistics process.
Reporting a Damaged Delivery
If your delivery arrives visibly damaged, do not sign the delivery receipt without noting the damage. You must:
- Photograph all damage immediately upon delivery — before unpacking
- Note the damage on the delivery receipt / waybill before signing
- Contact Revsol within 48 hours of delivery via email with photographic evidence
- Include invoice number, delivery date, and description of damage
- Retain all original packaging materials until the claim is resolved
Damage reported after 48 hours cannot be accepted as a transit claim. Revsol will not be liable for damage reported outside this window.
Incorrect Product Delivered
If you receive a product that does not match your confirmed purchase order in specification, model, size, or quantity, Revsol will arrange a full exchange at no additional cost. You must:
- Report the incorrect delivery within 48 hours of receipt
- Provide photographic comparison of received product vs. order specification
- Keep the product unused and in its original packaging
- Await Revsol's collection and replacement coordination — do not return independently
Revsol will arrange collection, replacement dispatch, and delivery coordination at our cost for all verified incorrect deliveries.
Product Exchange
Conditions
In eligible cases, Revsol offers product exchange as an alternative to refund — subject to technical verification and stock availability.
Conditions for Exchange
- Product must meet all standard return eligibility conditions
- Exchange request submitted within the 7-day window
- Exchange is for identical or technically equivalent product only
- Price differences (if any) are settled before dispatch of replacement
- Subject to availability in Revsol's current inventory
Technical Verification
For HVAC systems, industrial pumps, fire fighting equipment, and valves, our technical team may conduct a verification call or site inspection prior to approving an exchange — ensuring the replacement product is technically appropriate for your specific application and site conditions.
Stock Availability
Exchanges are subject to stock availability at the time of request. If an identical replacement is not available, Revsol will offer a technically equivalent alternative or process a full refund as agreed with the client. Lead times for out-of-stock replacements will be communicated transparently.
Who Bears
Return Shipping Costs?
Responsibility for return shipping costs depends on the nature and reason for the return.
Client Bears Return Shipping
- Change of mind or ordering error by client
- Product no longer required due to project changes
- Standard eligible returns within 7-day window
Revsol Bears Return Shipping
- Incorrect product dispatched by Revsol
- Defective product confirmed by QA inspection
- Transit damage where Revsol arranged logistics
For heavy or bulky industrial equipment (pumps, HVAC units, fire fighting systems), Revsol will coordinate logistics directly with our approved freight partners when return shipping is our responsibility. Independent client-arranged returns of large equipment must be pre-approved.
Order
Cancellation Terms
Order cancellations are subject to the processing status of your order at the time of the cancellation request.
Standard Order Cancellation
- Cancellation requests must be submitted in writing via email
- Orders cancelled before processing or dispatch receive a full refund
- Orders cancelled after dispatch are subject to return policy terms
- Orders in transit cannot be cancelled — must follow return process upon delivery
Custom & Special Order Cancellation
Custom fabricated or special-order products cannot be cancelled once the manufacturing, procurement, or import process has been initiated. Revsol will communicate clearly at the point of order confirmation if cancellation restrictions apply. Partial cancellation fees may apply if production has commenced.
Any advance payments made against custom or special orders are non-refundable once the manufacturing or procurement process begins.
Manufacturer Warranty
& Technical Support
Revsol acts as an authorised supplier and distributor of industrial engineering equipment. Warranty terms are governed by the respective manufacturer's warranty policy for each product.
Manufacturer Warranty
All products supplied by Revsol carry the original manufacturer's warranty where applicable. Warranty periods, coverage terms, and claim procedures vary by manufacturer, product category, and model. Clients will receive relevant warranty documentation at the time of delivery.
- Warranty claims must be directed through Revsol as the authorised channel
- Warranty is void if product has been modified, misused, or improperly installed
- Revsol will facilitate warranty claims with the manufacturer on behalf of clients
- Warranty does not cover normal wear and tear or consumable parts
Technical Support Limitations
Revsol provides pre-sales technical guidance and post-sales product support as a value-added service. However, the following limitations apply:
- Revsol's technical advice is guidance only — site suitability remains the client's responsibility
- Installation must be performed by qualified and licensed engineers or contractors
- Revsol is not liable for performance issues arising from incorrect installation or commissioning
- Technical support does not constitute a warranty extension or modification
- Product performance is subject to correct application per manufacturer specifications
Need Help With a
Return or Refund?
Our customer support team is available to assist you with any return, refund, or exchange request. Contact us directly and we will respond within 1 business day.
Frequently Asked Questions
We accept returns for eligible products within a specified time period after delivery, provided the items are unused, undamaged, and in original packaging.
Customers can request a return within 7 to 14 days of receiving the product, depending on the product category and condition.
Customized items, used products, and items damaged due to misuse are not eligible for return or refund.
You can request a return by contacting our support team via submitting a return request form, email or WhatsApp with your order details and reason for return.
Once the returned item is inspected and approved, refunds are processed within 5–10 business days via the original payment method or bank transfer.
Yes, exchanges are available for eligible products if the requested replacement item is in stock.
Please report it within 24–48 hours of delivery with proof (images/video). We will arrange a replacement or refund.
In most cases, return shipping charges are the responsibility of the customer unless the product is defective or sent incorrectly.
Orders can only be canceled before dispatch. Once shipped, standard return policy will apply
Refunds are issued through bank transfer, online payment reversal, or store credit, depending on the payment method used.